Quality healthcare requires practitioners who possess the technical competence and communication skills for not only gathering and transferring information to patients but also for developing trust with patients in the process of clinical consultation. The study used discourse analysis to identify how poor communication skills significantly contribute to the mistrust experienced between patients and healthcare providers/clinicians. The study identified various professional practice gaps in existence such as clinicians/healthcare providers who are unaware of different scenarios that warrant the application of specific styles of soft skills of communication while interacting with patients who present with different attitudes/characteristics/personal attributes. Education is needed to provide a better understanding of the several factors that contribute to these presenting attitudes capable of building a wedge and creating mistrust between patients and healthcare providers/clinicians.
Nonye, A. T. (2020). Evolution of Fear in Healthcare Management: Analysing Influences of Communication Skills for Trust Development. Transdisciplinary Agora for Future Discussions Journal, 2(2), 19–27. https://journal.taffds.org/articles/evolution-of-fear-in-healthcare-management-analysing-influences-of-communication-skills-for-trust-development-2-19
Nonye, Aghanya T. “Evolution of Fear in Healthcare Management: Analysing Influences of Communication Skills for Trust Development.” Transdisciplinary Agora for Future Discussions Journal, vol. 2, no. 2, 2020, pp. 19–27. https://journal.taffds.org/articles/evolution-of-fear-in-healthcare-management-analysing-influences-of-communication-skills-for-trust-development-2-19.
Nonye, Aghanya T. 2020. “Evolution of Fear in Healthcare Management: Analysing Influences of Communication Skills for Trust Development.” Transdisciplinary Agora for Future Discussions Journal 2 (2): 19–27. https://journal.taffds.org/articles/evolution-of-fear-in-healthcare-management-analysing-influences-of-communication-skills-for-trust-development-2-19.
Nonye, A.T. (2020) ‘Evolution of Fear in Healthcare Management: Analysing Influences of Communication Skills for Trust Development’, Transdisciplinary Agora for Future Discussions Journal, 2(2), pp. 19–27. Available at: https://journal.taffds.org/articles/evolution-of-fear-in-healthcare-management-analysing-influences-of-communication-skills-for-trust-development-2-19 (Accessed: 15 October 2026).
A. T. Nonye, “Evolution of Fear in Healthcare Management: Analysing Influences of Communication Skills for Trust Development,” Transdisciplinary Agora for Future Discussions Journal, vol. 2, no. 2, pp. 19–27, Aug. 2020.
Nonye AT. Evolution of Fear in Healthcare Management: Analysing Influences of Communication Skills for Trust Development. TAFFD's J. 2020;2(2):19-27. Available from: https://journal.taffds.org/articles/evolution-of-fear-in-healthcare-management-analysing-influences-of-communication-skills-for-trust-development-2-19
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